FAQ

Look After Me

Please review each products LOOK AFTER ME for instructions on how to best care for your item. Note that this section is available for certain products, such as mugs and knitted items. Other items, such as ornaments or signs, do not include these care instructions.

If I am ordering a gift, can I send it directly to them?

Of course you can! Snuggle Up Co is The Shop Around The Corner, and the best part about us is that gift giving is our passion. Thoughtful gifting starts here and can have them delivered directly to your special someone.

Please advise in the ORDER SPECIAL INSTRUCTIONS box at checkout if this item is a gift and you can include an optional message for a personal gift note which can be included with your order.

All our orders do not include a packing slip inside the box; just the pretty gift.

Ensure to enter their name and address in the delivery address during checkout.

What to do if my order arrived broken?

Oh no! Although we take extra care when packing every order, we hope this will never happen. We ensure every package arrives exactly how it leaves the shop; however, accidents can happen (even if it is very rare). Please contact us through our CONTACT US Form or email us directly at info@snuggleupco.com with your order number and a picture of the damaged item.

How do I track my order and what if it is delayed?

No worries, we got you! Look for an email from us with your shipping notification and it will include your tracking number.

If your package has not moved in several days, reach out to us and we will file all the necessary forms with the shipping carrier and ensure your package gets moving again.

How long will my order take to arrive?

Please allow up to 5 business days for processing. Once processed, your order will be dispatched through Canada Post.

Snuggle Up Co can only guarantee when your order will ship from our shop. Once your order leaves our shop, it is out of our hands. However, approximate shipping times are:

  • Canada: Canada Post usually delivers 5-14 business days after the package has been dropped off and you received your shipping notification.
  • USA: USPS usually delivers 7-14 business days after the package has been dropped off and you received your shipping notification.

Do you ship internationally?

Currently, we only ship to Canada and the United States. 

 

xoxo

-S.